Business telecommunications · Canada

Pick up the phone.
Hear dial tone.
Every time.

DialTone Solutions designs, moves and supports business phone systems. We're a RingCentral partner that handles the whole job, from the first network check to the day your old PBX goes in the recycling bin.

Book a phone system review → See what we do
Precise tone planLive
350 Hz + 440 Hz −13 dBm0 each The sound of a working line
RingCentral Partner Cloud voice · Video · Contact centre Based in the GTA · Serving all of Canada
Services

Everything between the handset and the carrier.

Phones rarely fail on their own. It's the network, the numbers, the call flows and the cabling around them. We look after all of it, so you have one number to call when something sounds wrong.

CLOUD PBX

RingCentral phone systems

Licensing, design and setup of RingCentral for offices, clinics and multi-site teams. Auto-attendants, queues, hunt groups and voicemail built around how you answer calls.

MIGRATION

Legacy PBX replacement

Avaya, Mitel, Nortel and other on-premises systems moved to the cloud without losing call flows, extensions or a day of business.

LNP

Number porting

We manage the port from your current carrier, including toll-free and fax numbers, and schedule the cutover so callers never hit a dead line.

QoS

Network readiness

Bandwidth, jitter and QoS testing before go-live, with switch and firewall changes made so voice traffic gets priority.

CX

Contact centre

RingCentral contact centre and call-queue reporting for teams that live on the phone: routing, recording, wallboards and supervisor tools.

MACD

Ongoing support

Moves, adds, changes and deletes handled by people who know your setup. Escalations to RingCentral are on us.

RingCentral partner

The platform is RingCentral. The service is ours.

RingCentral gives you enterprise-grade voice, video, messaging and fax on one cloud platform. As a partner, we sell it, set it up and stand behind it, with local support that already knows your account.

You get one point of contact for licensing, configuration, billing questions and escalations.

  • Voice
    Business phone numbers, extensions and desk or softphones on any device
  • Video
    Meetings and webinars built into the same app
  • Message
    Team chat, business SMS and internet fax
  • Contact centre
    Omnichannel routing, IVR, recording and analytics
  • Integrations
    Microsoft Teams, Microsoft 365, Salesforce and more
How we work

From old system to new in four steps.

Every project follows the same path, whether it's a ten-seat office or a group of clinics moving in waves.

  1. Assess

    We document your current system, call flows, numbers and network, then confirm each site is ready for cloud voice.

  2. Design

    We map your call routing, hours and greetings into RingCentral, and sign it off with you before anything changes.

  3. Cut over

    Numbers port on a scheduled date, phones are deployed, and we're on site or online for the switch.

  4. Support

    After go-live we stay on as your telecom team for changes, training and troubleshooting.

Contact

Is your phone system due for a change?

For a quote or a phone system review, email Info. Existing clients can reach our Support team. Tell us what you're running today and how many people and locations you have, and we'll come back with a straight assessment.

Salesinfo@dialtone.biz
Supportsupport@dialtone.biz
Office150 Plains Rd E
Burlington, ON L7T 2C3
ServingCanada-wide, from our GTA base